Last updated: October 2025
1. Introduction
South East Tree Surgeons (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard information when you visit our website https://southeasttreesurgeons.co.uk or contact us directly.
2. Information We Collect
We may collect and process the following types of information:
- Personal information: name, email address, phone number, and address (when you contact us or request a quote).
- Technical information: IP address, browser type, device information, and website usage data through cookies or analytics tools.
- Communication data: messages or emails you send to us.
3. How We Use Your Information
Your information may be used to:
- Respond to enquiries and provide tree surgery quotations.
- Schedule and manage appointments or projects.
- Improve our website and customer service.
- Comply with legal or regulatory obligations.
We do not sell, rent, or share your data with third parties for marketing purposes.
4. Lawful Basis for Processing
We process your personal data under the following lawful bases:
- Contract: when you request our services.
- Legitimate interests: to improve our services and ensure website security.
- Consent: for marketing communications, where applicable.
- Legal obligation: when required by law.
5. Data Retention
We only retain your data for as long as necessary to fulfil the purposes outlined above or to meet legal obligations.
6. Data Sharing and Security
We may share your data with:
- Trusted service providers (e.g. website hosting, analytics tools) who help us operate our business.
- Legal authorities if required to comply with regulations or protect our rights.
All partners are required to handle data securely and in compliance with GDPR.
7. Cookies and Analytics
Our website uses cookies to improve user experience and analyse site performance. You can adjust your browser settings to refuse cookies if you prefer. For more information, see our Cookie Policy.
8. Your Data Protection Rights
You have the right to:
- Access, correct, or delete your personal data.
- Object to or restrict processing.
- Withdraw consent (where applicable).
- Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
Requests can be made by emailing in**@********************************************el.site.
9. Changes to This Policy
We may update this policy occasionally. Please check this page for any updates.
10. Contact Us
For privacy-related questions, contact:
South East Tree Surgeons
Email: in**@********************************************el.site
Website: https://southeasttreesurgeons.co.uk